Answers to the questions we hear most. Still need help? Email [email protected] or call (850) 296-2311.
In-stock orders typically ship within 1–2 business days (Monday to Friday, excluding holidays). You'll get a confirmation email with a tracking link as soon as your order ships.
Standard shipping is free on orders of $49 or more. Orders under $49 ship for a flat $6.95 per order. Your shipping cost is shown at checkout before you pay.
We currently ship to addresses in the United States only.
Most orders arrive within 4–10 business days of being placed: 1–2 business days to ship, then 3–8 business days in transit. The tracking link in your shipping confirmation email shows the latest delivery estimate.
We work to keep stock counts accurate, but occasionally an item sells out before your order is processed. If that happens, we'll ship the available items and contact you so you can either wait for a restock or get a refund for the unavailable item.
Orders can usually be changed or cancelled within 12 hours of being placed — contact us as soon as possible at [email protected]. If your order has already shipped, you can use our return process instead.
Contact us and we'll make it right with a replacement or a refund.
You can return unopened items in their original packaging within 30 days of delivery for a full refund (returns must be postmarked within 30 days of delivery). See our Return Policy for full details.
Email [email protected] to get a Return Merchandise Authorization (RMA) number, then pack the item securely in its original packaging and mail it to the address we send you, with the RMA number on the package. We recommend a trackable shipping method.
Return shipping is paid by the customer. If your item arrived damaged, defective, or incorrect, contact us before sending anything back and we'll arrange a refund or replacement.
Please allow at least 9 days after we receive your return for us to process it. Once processed, the refund can take 1 to 2 billing cycles to appear on your statement, depending on your card issuer. We'll email you when your return is processed.
Original shipping charges are not refundable unless we made an error.
Yes. Every fragrance we sell is genuine, brand-name merchandise. We never sell knockoffs, clones, or "inspired by" copies.
A tester is an authentic fragrance that brands supply to retailers for in-store demonstration. It's the same fragrance as the retail version, but it usually comes in plain packaging or no box, and may not include a cap. Testers are always labeled "Tester" in the product name.
Unboxed items are the full-size product without the retail box. They're labeled "Unboxed" in the product name.
They differ in how much fragrance oil they contain. Parfum (or Extrait) is the most concentrated and usually lasts longest, Eau de Parfum is next, and Eau de Toilette and Eau de Cologne are lighter. The concentration is listed in each product's name.
The size is listed in the product name and in the "More Information" section of each product page, in both ounces and milliliters.
Yes. Along with perfume and cologne, we carry deodorants, lotions, shower gels, body sprays, minis, samples, and gift sets. The product name always says what the item is and its size.
The payment options available for your order are shown at checkout.
See our Privacy Policy for how we collect, use, and protect your information, and how to opt out of advertising cookies.
Email [email protected], call (850) 296-2311, or use our Contact page.
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