Last updated October 11, 2026

Thank you for shopping with Fragrance Emporium. If you're not completely satisfied with your purchase, you can return unopened items for a refund as described below.

Return Window

Returns must be postmarked within 30 days of delivery. Returned items must be unopened, in their original condition and packaging.

How to Return an Item

1. Email [email protected] with your order number to get a Return Merchandise Authorization (RMA) number.
2. Pack the item securely in its original packaging and write your RMA number on the package.
3. Mail it to:
   Fragrance Emporium
   Attn: Returns, RMA # __________
   2817 Topaz Way
   Tallahassee, FL 32309
   United States

You are responsible for return shipping costs. We recommend a trackable shipping method.

Refunds

Once your return arrives, we inspect it and process your refund within 9 days. Refunds go back to your original payment method and may take 1–2 billing cycles to appear on your statement, depending on your card issuer. We'll email you when your refund has been processed.

Original shipping charges are not refundable, unless the return is the result of our error.

Exceptions

• Skincare and haircare items cannot be returned.
• Sale items are final sale and cannot be returned.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or isn't what you ordered, contact us and we'll arrange a replacement or refund at no cost to you.

Questions

Email [email protected] or call (850) 296-2311.

Fragrance Emporium is owned and operated by Prodigio Holdings Inc, 2817 Topaz Way, Tallahassee, FL 32309.